Frequently Asked Questions
1. What materials are used to make Glamour Totes?
Our tote bags are crafted from premium materials, including high-quality fabrics, eco-friendly leathers, and durable hardware. We prioritize sustainability and ethical sourcing to ensure that our products are both stylish and environmentally responsible.
2. How do I care for my Glamour Tote?
To maintain the beauty and longevity of your Glamour Tote, we recommend spot cleaning with a damp cloth and mild soap. For leather bags, use a leather conditioner to keep the material supple. Avoid exposing your tote to excessive moisture, direct sunlight, or harsh chemicals.
3. What is your return policy?
We want you to love your Glamour Tote! If you’re not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Items must be unused and in their original packaging. Please visit our Returns & Exchanges page for more details.
4. Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary depending on the destination. Please visit our Shipping Information page for more details on international shipping.
5. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website. If you have any issues with tracking your order, please contact our customer service team at support@glamourtotes.com.
6. Can I customize my Glamour Tote?
Currently, we do not offer customization options for individual orders. However, we do offer customization for bulk or corporate orders. Please contact our wholesale team at wholesale@glamourtotes.com for more information.
7. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are secure and encrypted for your safety.
8. What should I do if I receive a defective or incorrect item?
We apologize for any inconvenience caused. Please contact our customer service team at support@glamourtotes.com within 7 days of receiving your order. Provide your order number and a description of the issue, and we will assist you with a replacement or refund.
9. How can I contact customer service?
You can reach our customer service team via email at support@glamourtotes.com. Our hours of operation are Monday to Friday, 9:00 AM – 6:00 PM (EST). We are here to assist you with any questions or concerns.
We hope these FAQs help answer your questions. If you need further assistance, please don’t hesitate to contact us!